Xfinity can go fuck itself. I will never understand how a company is allowed to treat customers so poorly while still raking in millions. How can anyone sit in their high office and take those big paychecks and seriously say everything is ok when it’s clearly not at all ok.

If I had to add up the number of hours spent undoing the Xfinity Mobile situation created by simply trying to keep a phone number, it’d probably be around 10 at this point.

Live Agent

Last Tuesday

Your Xfinity account has been disconnected. There’s a remaining balance of $254.40 on your bill. You can make a payment or chat with an agent below.

I need the mobile care department

No problem. I’ll put you in touch with a live agent now.

Chat with an agent

OK. I’ll put you in touch with a live agent now.

Hi M&p, thank you for contacting Xfinity. My name is Pothireddy. I see you may have questions about your bill. Is that correct?

No. I need a return label to send a mobile device back to you

mobile care department olease

Thank you for bringing this to our attention. As you have reached to me so I will do everything I can from my side to sort this out for you.

… as i am here from the internet core billing team i do have limited access to give the details please do not worry i will connect you with the mobile team they will help you with this

Shall i connect you with the mobile team

Is there a # for that team I am trying to reach them as this is not a billing issue

yes i need mobile tram

team

Sure! Please stay connected.

I need a return label to send back a mobile device

I do not want xfinity mobile as I have service from elsewhere

I will check your account details for the same for the same

I am assuming you are still checking, is that correct?

hello? Are you still ther?

Xfinity Assistant is a virtual assistant, and some responses may be AI generated. To help improve and personalize your experience, your chat may be monitored and recorded. By starting this chat, you agree to the recording and collection of your information. See our Privacy Policy for more details.

Today

I’m Xfinity Assistant. I can help you with things like explaining your charges or changing your Xfinity ID and password.

To get started, here are some suggestions. For help with something else, type what you need.

Additional suggestions and FAQsLearn about Xfinity Mobile Where’s my order? Billing and payment Data usage and options View my WiFi info Help with Xfinity Email Xfinity Privacy Center

I need a return label for a mobile device

I can help you make returns to Xfinity a few different ways, including contactless options. How would you like to make your return?

If you haven’t already, please contact us to confirm any change to your service.Home pickup Xfinity Store drop off UPS Store drop off Return or exchange xFi Pods I already made my return

return a mobile device

UPS Store drop off

OK. Click the link below to create your return shipping label. You’ll be able to print it out at home.

You can bring your package to the mail carrier’s store and drop it off.Create my return label Find a UPS store

Xfinity mobile returens

You can ask me questions about your Xfinity Mobile account and services or select one of the options below to get started.Mobile Savings Calculator Trade in your phone Account and plan Billing and payments Troubleshoot Xfinity Mobile Devices Add Xfinity Mobile Bring Your Own Device Data usage options Deals & Promotions Coverage and network Learn more about Xfinity Mobile

age t

agent

OK. Which service do you need help with?Xfinity Mobile Xfinity Services

4:45 pm

OK. Which service do you need help with?Xfinity Mobile Xfinity Services

Xfinity Mobile

Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?Activation Billing Troubleshooting Other

Other

Chat with an agent

Got it. I’ll put you in touch with a live agent now.

Live chat started.

Sudeep joined the chat.

Hi M&p, thank you for contacting Xfinity. My name is Sudeep. I see you may be having trouble with your Xfinity Mobile service. Is that correct?

I need to return a mobile device, I called earlier today, I was told I would receive a label via email, I have not received it

I appreciate you bringing this to my attention. I’m happy to help you.

Let me check this for you .

Please confirm the last 4 digits of the Mobile stored payment method on file:

And first and last name please .

. . . . . .

Please help me with the return order number as well 🙂

I received a cancellation email that reads:

Your line of service has been canceled Xfinity Mobile service for (413) 800-6999 is now canceled. If you didn’t transfer this phone number to another carrier, the phone number will be released and become available to other customers. A couple other reminders: If the phone associated with this line was enrolled in Xfinity Mobile Care, your coverage has been cancelled If there was a smart watch line paired with this phone, its service will be cancelled as well.

I do not have a return order number

Okay . Please confirm the last 4 digits of the Mobile stored payment method on file:

so that I can open your mobile account to check .

I don’t have that

the account was my dads

Okay , I apologise for security purpose we need the account holder on the chat so that we can proceed with further request .

I am the account holder . . . . . I am looking at the account online

I have the account number

I simply need to return this device

I have not had to do this before

I have called and chatted multiple times

I do not understand

I have the credit card

the last 4 digits are

I apologise but your name is not added on this account to any role because of that we need to have the account holder to continue with the process for security purpose .

I am the account holder

I am looking at the account online and trying to find a way to return the device

Please allow me a moment , to check the details .

I am sorry to be rude but I am confused and have spent many hours trying to get this done

#### matched , thank you for completing the verification .

I understand your point . May I know when was the return order placed .

last week…I believe 9/30

I see the line is showing as deactivated on your account because of that we are not getting the to return the device and I am not able to see return order placed on your account .

the only order which I am able to see is purchase order .

so what am I supposed to do?

If you want I can re-activate the device and check the option to return the device .

omg